Overall a wonderful experience. All of the sales staff were very nice. Our hardwood floor looks amazing.
Great experience form start to finish. Pam and Tom were both very helpful in the decision making and planning process. The installers we kind and courteous and did a great job on the installation.
Love my new carpet! Excellent service and installation. I needed a rush job on installation and they were very accommodating, even tho they were booked all week.
Had four bedrooms and a hallway/stairs carpeted. All areas look great (except for the hallway/stairs, in which the carpet was installed running in two different directions - still looks good, just not great). They were able to schedule installation within a week.
We had 3 jobs done...Kitchen Backsplash. it came out Beautiful. The men took the time to make it perfect. New Kitchen floor...They moved appliances and cleaned everything up..Great Floor. Living & Dinging Room carpeting. Removal was great, cleaned up even the staples. Carpet & padding was rolled up and taken. The room were vacuumed. They took the time and added their attention to make the jobs perfect. Thank You to the crew who worked for us.
Over the past 12 years, I’ve purchased flooring for almost every room in my house from Carpet Mill Outlet. Their prices are great, their staff is honest (and never makes you feel pressured), and their installers do a clean and thorough job.
We purchased our flooring here and were very happy with both the product and installation. They have a good selection of flooring. We purchased ceramic tile, bamboo, and carpet. The staff was helpful and professional.
Bought carpet here several months ago because it came recommended by a friend! We couldn't be happier. Brian assisted us with explaining the store set-up and they had many remnants to choose from in every color. We chose a light gray & carpeted two bedrooms. I would not hesitate to suggest this place to other people (and I have already).
Cannot say enough about the service and professionalism we received from the moment we stepped in to carpet mill outlet to the installation of our flooring. They are THE BEST in the business!
We just bought hardwood floors from them. They beat Lonnie's price by $2k (we bought 1200+ square feet) and had it all installed within 2 weeks.
The installer was wonderful and the salesman, Brian, was extremely accommodating. He even came out to the house to make sure all was going well!
I highly recommend Carpet Mill and would use them again in a heartbeat.
We purchased all of our flooring from Carpet Mill and loved it all so much! They staff was so nice and helpful. Highly recommend!
Had a great experience with Carpet Mill Outlet in Roscoe. Purchased a beautiful remnant piece of carpet for our stairs into our newly remodeled basement! Had family over this past Sunday and received multiple compliments on it! The installer was punctual, polite, and quick on installing it! Would highly recommend if you are looking for carpet and flooring!
We have had great service from Carpet Mill. We have used them a few times and just recently they put all new flooring down in a condo we bought. It looks amazing. Everyone from the sales people to the installers were polite and professional. Always great to have a good business locally and not have to go to Rockford. Thanks.
I strongly believe in supporting the local business owner, keeping the money local. I did my research and found that Carpet Mill Outlet is a competitively priced business with a guaranteed price match if I found anywhere locally that was selling what I wanted at a cheaper price. My sales associate Kelsey was absolutely fantastic. She went above and beyond her job to make sure I had what ever I needed at ANY time. She will come in on her day off if you need her to. She will come in two hours early on her own time if you need to pick up your order early in the morning just to make sure that you're taken care of (like I needed to). She will see the job through to the very end and follow up to make sure you are happy with your purchase. Kelsey was extremely knowledgeable in the products that they carry, what other hardware or additional items you will need for your project if any, and on the couple questions I had over the course of the project that she wasn't 100% sure on, she got the info immediately. I was privileged enough to meet what I perceived as the owner. He was politely happy and thankful for our business. He had let me know that Kelsey was a newer sales person to Carpet Mill Outlet and he seemed very pleased that I was praising her knowledge and drive. I wouldn't have known that Kelsey was new to the flooring world but she has definitely payed attention, kept her eyes and ears open, and demonstrates great sales and teamwork skills with an upbeat and positive attitude. I have already recommend people to Carpet Mill Outlet and hope they keep up with doing good business. Thanks!
This is the second time in 15 years that we have bought from this outlet and the experience has always been a positive one. No pressure, no hassling when looking, and very helpful with questions. Our sales assistant Michael King had a great sense of humor and pleasant personality.
The installation was a no muss, no fuss process that was completed on time and the installer Matt who has been doing this for 28 years was friendly and efficient. When finished he cleaned up everything and it looked as if the carpet had been there forever.
Overall, we are happy with the Service, Pricing and Installation. Will definitely buy again from this place, and are planning another purchase in the future.
Our experience at Carpet Mill Outlet Roscoe, IL USA could not have been better. The service was excellent, the choices and pricing were great. We went into CMOR under stress. The sanding and refinishing planned for our floors was impossible because of previous owners over use of nails!! We needed help ASAP and we found it at CMOR. Their input and expertise were welcomed. The perfect laminate plank flooring is now installed and all is well with us. Thank you Carpet Mill Outlet USA Team.