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Following the first time that my wife and I talked to Pam at Carpet Mill Outlet, both of us later agreed that we had finally found someone who had more than just a superficial knowledge of flooring of all types. We spent the previous year trying to resolve an issue with our flooring that others had no successful answer for. I described in detail what was happening. Pam called the manufacturer of the product Carpet Mill sells and after some conversations found the exact product we needed and how to lay it securely enough to handle the stresses of a wheelchair! All we had to do was decide on the exact look of this product (which ended in us taking samples home 6 or 7 times). We decided, finally, and they installed it.
My wife and I could not be more pleased! The floor is beautiful and solid. The installers were meticulous in sanding down slight bumps in the floor and took time to nail down areas where the OSB was loose. They also found the installers of our last floor had made an X-cut that went completely through the OSB in the middle leaving a dangerous weak area. Jeff and Dan replaced that board along with other areas where water had damaged the OSB.
I commend Pam's diligence and patience along with Jeff and Dan's willingness to take the time needed to do it right. If you need a floor or carpet installed, we'd highly recommend Carpet Mill Outlet!
We ordered the flooring, and they gave us a date to install it. The scheduled day they arrived and started installing the flooring. They did a very good job installing it in less time than they told us it would take. We are very happy with the flooring and the professionalism of the installers. We would recommend them to anyone.
Everyone was very helpful & polite. Sandy helped us through the whole process & was extremely friendly, funny and made us feel comfortable.
I wish I would have checked out their prices sooner. We put off putting new carpet in our home because I thought it was going to cost a fortune. We were surprised how affordable the carpet and installation was. Everyone from the sales person to the installer was very kind and professional.
We recently had carpet installed by Carpet Mill Outlet USA Roscoe, IL. They were very easy to work with, and finished the job on time
I had Carpet Mill Outlet remove all of my old flooring and install LVP flooring, trim and carpeting. They did an excellent job! They were on time every day and very professional. Everyone from the sales people to the installation people communicated well. I can't say enough about how good the flooring and trim looks. I would definitely recommend them for flooring installations
We just recently had our second experience with carpet mill last week. From buying to the installation was a very positive and easy process. The finished product was excellent. The installer was very fast and friendly. Will be going back when we complete the rest of the renovations. Only negative was they're scheduling out about a month but if they stay that busy they must be treating and doing people right. Thank you Carpet Mill see you again soon!!!
Great service and very helpful from the purchase to the installation! They found the best value for what we needed. They answered all of our questions, and we are extremely happy with our new and comfortable carpet.
Definitely did not have trouble finding someone to help us! Mary was very knowledgeable about their products. Just a tad pricey for us, but overall great flooring options. Wish we had the funds to bring those floors into our home.
We ordered our new flooring and had it installed in January from Carpet Mill Outlet and couldn't be more satisfied! It looks great. The entire staff was friendly and professional and knowledgeable. Prices are affordable and the quality is good.We will be going back here for any future floor purchase.
We've used Carpet Mill Outlet three times over the years for all types of flooring, most recently for luxury vinyl planks for a guest room and office. They are knowledgeable and affordable, not to mention just a few miles from our house in Roscoe. The work was scheduled within one to two weeks of being in the store. The installers were prompt and finished quickly. We love our floors! We'll be going back soon for another bedroom floor!
We shopped for carpet at several locations but returned to Carpet Mill Outlet in the end. Carpet Mill Outlet has installed flooring and carpet for us on several occasions in the past and we will likely continue our business with them exclusively in the future. The products and installers always exceed expectations. They have no pressure sales professionals who are always knowledgeable, friendly, and helpful. I would not hesitate to recommend Carpet Mill Outlet to anyone
Our experience at Carpet Mill Outlet Roscoe, IL USA could not have been better. The service was excellent, the choices and pricing were great. We went into CMOR under stress. The sanding and refinishing planned for our floors was impossible because of previous owners over use of nails!! We needed help ASAP and we found it at CMOR. Their input and expertise were welcomed. The perfect laminate plank flooring is now installed and all is well with us. Thank you Carpet Mill Outlet USA Team.
We have had great service from Carpet Mill. We have used them a few times and just recently they put all new flooring down in a condo we bought. It looks amazing. Everyone from the sales people to the installers were polite and professional. Always great to have a good business locally and not have to go to Rockford. Thanks.
Carpet Mill Outlet USA in Roscoe has great customer service, an excellent selection of flooring options and were able to install our carpet quickly. Our family room looks great! Thank you!
I had flooring done for my basement. It looks fantastic, and I'm very pleased.
We used carpet mill for our basement. We are very pleased with the work and carpet.
Very friendly service. Installation was done timely. I was very satisfied overall. This is the third time they have completed work for me & I would recommend their products & services. I like to shop locally & will probably use their services again.
Everyone was very helpful & polite. Sandy helped us through the whole process & was extremely friendly, funny and made us feel comfortable.
This is the second time I have purchased carpet from the Roscoe location. I'm a rental property manager and each job seems to have its own special needs. The folks at Carpet Mill Outlet are accommodating, cheerful, and are willing to help me solve my flooring problems
Carpet shopping made easy. The ladies at Carpet Mill Outlet explained the differences between various types of carpet for our needs. The hardest part was choosing from the large selection. Thank you all.
I was in need of the right carpet for me and I found it. Very friendly staff from the office to the floor. Thank you for having the carpet and the friendly staff!
I've purchased floors from Carpet Mill Outlet, Roscoe, IL for many years, also tile work in Bathrooms. I've been very happy with the service and work. No surprises!
Carpet Mill Outlet, was a great company to work with. From the start of the process with Bob to the carpet installation with Matt. Matt was very knowledgeable and professional and did an exceptional job. We would definitely recommend them
The installer was on time. He did a wonderful job on the installation and cleaned up after himself when he was done. I would definitely recommend Carpet Mill Outlet USA to anyone.
Dave was very helpful and pleasant. The installation was well done. We are very happy with the quality of the carpet. We will use the company again.
Very nice flooring, very good workmanship and friendly. Would buy product from them again!
We had flooring installed in our living room and dining room. Excellent customer service from start to finish! We were given many options to choose from in our price range. Everyone was extremely friendly and accommodating with scheduling our install
I have used Carpet Mill Outlet in the past, and once again was very happy with their products and service. The installation was ahead of schedule, and I love the flooring! Would 100% recommend!
We had a great experience at Carpet Mill Outlet as Pam was very knowledgeable & professional. She was very helpful in the selection process and planning the carpet installation in our home. They have a super showroom in Roscoe.
Following the first time that my wife and I talked to Pam at Carpet Mill Outlet, both of us later agreed that we had finally found someone who had more than just a superficial knowledge of flooring of all types.
Great experience. Love our new carpet!
Carpet mill has now completed two rooms for our new house. Their staff could not have been more knowledgable to work with, and were always looking to make sure we were happy with our purchase! Thank you for your dedicated service and great products!
We recently had our kitchen, laundry room and 1/4 bath re floored. We felt the price was reasonable and the work very high quality. The entire experience was very good, from choosing the flooring to measuring and lastly final installation.
This is the second time we've used CARPET MILL OUTLET USA in Roscoe, IL Thank you for the great service and installation
The workmen were always polite and on time! They worked efficiently and responded to any concerns I had! Carpet Mill Outlet is great for people looking for quality flooring at an affordable price!
I had flooring done for my basement. It looks fantastic, and I'm very pleased.
We used carpet mill for our basement. We are very pleased with the work and carpet.
Very friendly service. Installation was done timely. I was very satisfied overall. This is the third time they have completed work for me & I would recommend their products & services. I like to shop locally & will probably use their services again.
We ordered the flooring, and they gave us a date to install it. The scheduled day they arrived and started installing the flooring. They did a very good job installing it in less time than they told us it would take. We are very happy with the flooring
Everyone was very helpful & polite. Sandy helped us through the whole process & was extremely friendly, funny and made us feel comfortable.
This is the third time I have used Carpet Mill Outlet in Roscoe. I recommend it to everyone I talk to or to who sees my floors. I have never had to call them back with a problem. The people that come to the house are very professional.
This is the second time I have purchased carpet from the Roscoe location. I'm a rental property manager and each job seems to have its own special needs. The folks at Carpet Mill Outlet are accommodating, cheerful, and are willing to help
Carpet shopping made easy. The ladies at Carpet Mill Outlet explained the differences between various types of carpet for our needs. The hardest part was choosing from the large selection. Thank you all.
I was in need of the right carpet for me and I found it. Very friendly staff from the office to the floor. Thank you for having the carpet and the friendly staff!
I've purchased floors from Carpet Mill Outlet, Roscoe, IL for many years, also tile work in Bathrooms. I've been very happy with the service and work. No surprises!
We were just looking for a cheap carpet for a bedroom so we headed to the big box store. after finding the carpet the wife liked I said for shit and giggles hit carpet mill outlet. She had the day off and had plans to meet a friend for lunch
We had some water damage, we went shopping at the Box stores and other stores. We could not decide on the carpet we wanted. Made a stop at Carpet. Mill Outlet and talked to Mary. We had a excellent experience and found carpet we both agreed on,
Shout out to Sandy! Very accommodating and professional. She answered all our questions and helped to walk us through the process of installing carpet in our new home as first time home buyers. Definitely recommend! They have great prices
Carpet Mill Outlet USA in Roscoe, IL impressed us with their large selection of in-stock carpet remnants. Their staff was very courteous and helpful. We were able to select a high quality remnant for installation in our house.
Pam, our sales person, was very helpful with our selection of wood flooring and carpeting. She met with us several times as we looked at our choices as far as materials, colors and pricing. Josh, our instillation expert, did an incredible job
We purchased vinyl plank flooring for our basement and carpeting for a basement bedroom, stairs and landing. Customer service is outstanding and the installers did a great job! It looks beautiful! I highly recommend them!
In the past 3 years, we have recarpeted our entire 1st floor and 2nd floor of our home. We were extremely pleased to find that the carpet we had installed first three years ago, was still available and also was available in a more neutral color
Very knowledgeable and friendly staff.
We had carpet installed in both of our bedrooms. This is the second time we've used carpet Mill outlet USA. We love them! Thank you so much for the great service and great installation, not to mention the great quality carpet.
We shopped at the big box stores and other flooring places and this by far was the best experience. Prices were competitive and the customer service was top notch. Save yourself some time and go here first. Tom and his staff are amazing.
We were completely satisficed with our experience and would highly recommend Carpet Mill Outlet USA Roscoe, IL to anyone looking to replace flooring. The staff was wonderful throughout the entire process. The Installers were Excellent and very professional. 5 stars all the way!
I recently had 2 rooms of carpet installed,couldn't be more happy with the quality and "softness". Friendly and helpful sales ladies. The installer was quick and professional. I will definitely use again and highly recommend them
Quality of carpet and install was excellent
Super happy with my choice of carpet and the installation is excellent!
We visited the store and they helped us match our woodwork to a carpet and helped select a paint color. The installation was done flawlessly. We are very happy with the outcome.
Great experience form start to finish. Pam and Tom were both very helpful in the decision making and planning process. The installers we kind and courteous and did a great job on the installation.
Love my new carpet! Excellent service and installation. I needed a rush job on installation and they were very accommodating, even tho they were booked all week.
Had four bedrooms and a hallway/stairs carpeted. All areas look great (except for the hallway/stairs, in which the carpet was installed running in two different directions - still looks good, just not great). They were able to schedule installation within a week.
We had 3 jobs done...Kitchen Backsplash. it came out Beautiful. The men took the time to make it perfect. New Kitchen floor...They moved appliances and cleaned everything up..Great Floor. Living & Dinging Room carpeting. Removal was great, cleaned up even the staples. Carpet & padding was rolled up and taken. The room were vacuumed. They took the time and added their attention to make the jobs perfect. Thank You to the crew who worked for us.
Over the past 12 years, I've purchased flooring for almost every room in my house from Carpet Mill Outlet. Their prices are great, their staff is honest (and never makes you feel pressured), and their installers do a clean and thorough job.
We purchased our flooring here and were very happy with both the product and installation. They have a good selection of flooring. We purchased ceramic tile, bamboo, and carpet. The staff was helpful and professional.
Bought carpet here several months ago because it came recommended by a friend! We couldn't be happier. Brian assisted us with explaining the store set-up and they had many remnants to choose from in every color. We chose a light gray & carpeted two bedrooms. I would not hesitate to suggest this place to other people (and I have already).
Cannot say enough about the service and professionalism we received from the moment we stepped in to carpet mill outlet to the installation of our flooring. They are THE BEST in the business!
We just bought hardwood floors from them. They beat Lonnie's price by $2k (we bought 1200+ square feet) and had it all installed within 2 weeks.
The installer was wonderful and the salesman, Brian, was extremely accommodating. He even came out to the house to make sure all was going well!
I highly recommend Carpet Mill and would use them again in a heartbeat.
We purchased all of our flooring from Carpet Mill and loved it all so much! They staff was so nice and helpful. Highly recommend!
This is the second time in 15 years that we have bought from this outlet and the experience has always been a positive one. No pressure, no hassling when looking, and very helpful with questions. Our sales assistant Michael King had a great sense of humor and pleasant personality.
The installation was a no muss, no fuss process that was completed on time and the installer Matt who has been doing this for 28 years was friendly and efficient. When finished he cleaned up everything and it looked as if the carpet had been there forever.
Overall, we are happy with the Service, Pricing and Installation. Will definitely buy again from this place, and are planning another purchase in the future.
Overall a wonderful experience. All of the sales staff were very nice. Our hardwood floor looks amazing.
We had. A great experience at Carpet Mill Outlet in Roscoe Illinois. The sales lady was knowledgeable and patient with us. We looked at a variety of carpets and flooring. Chose to put in the carpeting the following Monday after picking it out on Thursday.
The installer arrived promptly and installed the carpeting in fa few hours. The men to move the furniture were here before the installer and arrived to put the furniture back in place on top of our new carpet. We like the carpet very much .
Thanks for a positive experience.
Ken and Mary Kenny
Shout out to Sandy! Very accommodating and professional. She answered all our questions and helped to walk us through the process of installing carpet in our new home as first time home buyers. Definitely recommend! They have great prices and their show room in Roscoe is super ?
We had Carpet Mills Outlet in Roscoe do the carpeting in our basement. Very professional and did a great job. Thanks for working w8th out schedule!
We had Carpet Mills Outlet in Roscoe do the carpeting in our basement. Very professional and did a great job. Thanks for working w8th out schedule!
We absolutely love our new carpeting in the bedrooms. The sales ladies were extremely nice and very helpful. Install again very nice and did a wonderful job! Defiantly will do business again with them.
Everyone at Carpet Mill Outlet were so nice. They helped me pick out the perfect flooring for my kitchen and baths as well as my carpeted areas. The guys that installed my floors were professional and efficient. They asked me questions before they did some of the work. That was much appreciated. I am totally happy with my purchase and install. I would definitely use them again and I will tell my friends and family about them too.
Very good assistance in finding carpeting to meet our needs. Easy to work with and very cooperative when we had to reschedule. Installer did a great job. In fact, they will be returning to install some more carpeting shortly.
Recently got a new kitchen floor. Love it. So professional and it looks great
Great team, great flooring and awesome installation work. Very professional, fair prices and easy to work with! Definitely will work with them again!!
We were thoroughly pleased with the excellent service and quality workmanship from Carpet Mill Outlet USA, Roscoe, IL. They had a huge selection to choose from, along with expert tear out of old carpet and installation of new carpet. Thank-you to the team at Carpet Mill Outlet USA.
We had a wonderful experience at Carpet Mill! All of the staff are kind, knowledgeable and very responsive. We love our laminate flooring and will definitely be using them again in the future!
Had a great experience with Carpet Mill Outlet in Roscoe. Purchased a beautiful remnant piece of carpet for our stairs into our newly remodeled basement! Had family over this past Sunday and received multiple compliments on it! The installer was punctual, polite, and quick on installing it! Would highly recommend if you are looking for carpet and flooring!
I strongly believe in supporting the local business owner, keeping the money local. I did my research and found that Carpet Mill Outlet is a competitively priced business with a guaranteed price match if I found anywhere locally that was selling what I wanted at a cheaper price. My sales associate Kelsey was absolutely fantastic. She went above and beyond her job to make sure I had what ever I needed at ANY time. She will come in on her day off if you need her to. She will come in two hours early on her own time if you need to pick up your order early in the morning just to make sure that you're taken care of (like I needed to). She will see the job through to the very end and follow up to make sure you are happy with your purchase. Kelsey was extremely knowledgeable in the products that they carry, what other hardware or additional items you will need for your project if any, and on the couple questions I had over the course of the project that she wasn't 100% sure on, she got the info immediately. I was privileged enough to meet what I perceived as the owner. He was politely happy and thankful for our business. He had let me know that Kelsey was a newer sales person to Carpet Mill Outlet and he seemed very pleased that I was praising her knowledge and drive. I wouldn't have known that Kelsey was new to the flooring world but she has definitely payed attention, kept her eyes and ears open, and demonstrates great sales and teamwork skills with an upbeat and positive attitude. I have already recommend people to Carpet Mill Outlet and hope they keep up with doing good business. Thanks!